I was reading Technologies, Texts and Affordances written by Ian Hutchby. It is a good source to understand how social sciences see technology and its interrelation with social processes.
The evolution of ICT is followed by an interest to investigate the soliciological aspects of technology, where Hutchby (2001) sees artifacts and process socially shaped in form and meaning. Bijker and Law (1992 in Hutchby, 2001) agree considering that technologies lack their own momentum, but are shaped by its users in ways different beyond their original proposal.
This view can be considered inside the frame of the revolution of ICT, defined by Toffler as the “third wave” of western society which caused profound changes in society. The first was the agriculturalism and the second the industrialism. Poster (1995) frames this change based on communication, where the current era of electronic exchange followed the previous era of oralism and written exchange.
However the whole idea of social impact of technology has been brought into question with the dichotomies between technical and social challenged. A need to consider technological artifacts and social processes interconnected is observed. Thus Grint and Wolgar (1997) consider technology by the outcome of the interpretation of its user so as its uses and effects. For instance they compare technology with text, where technology is written by developers, producers and marketers and interpreted by its users and consumers, it reminds me Conole and Dyke (2004).
Today, this situation reaches new levels in web 2.0 where users interact with this technology and change this technology in itself, like the communities of practice to develop open-source software.